What the system does for you
Pricing is already configured with your rate table, your service areas and your minimums, so you never work from a spreadsheet or a rate card. Every quote is priced from live disposal rates, county by county, with drive-time transit calculated per zip code. Every waste stream you handle — C&D, mixed masonry, clean concrete, friable and non-friable asbestos — carries its own tonnage rate, overage tier and minimum haul.
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Speed.
From price check to a finished quote in seconds — on the phone, from the cab or on site.
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Margin protection.
Minimum haul, transit floors and per-ton overage are enforced by the system, so a job cannot be under-quoted by accident.
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Nothing lost.
Every quote is stored and searchable with its pricing basis recorded, ready for renegotiation or duplication.
Quote Generator
The Quote Generator is where you build a full quote. You enter the customer and job information — contact, company, phone, job location, estimated start, scope of work and lead source — and the system prices the can size and waste type for that zip code.
Changing the price on a line item
Next to every price on the quote there is a small pencil button. Clicking it opens the Increase Price window, where you can either keep the system price or enter a new price of your own, then Save Price. Use this when the job justifies a higher number than the standard rate.
Requesting a lower price or a new zip code
If the customer needs a price below what the system returns, use Request Lower Price at the bottom of the quote. The request goes to the team for review. The same path is used when the job is in a zip code that is not priced yet — send the request so the new zip code can be added.
Line items, overage and lower price options
Each line shows the item, the size with the tonnage included, and the price, with the overage rate per ton listed underneath. Where a cheaper material option exists it is marked Lower Price Option — for example Clean Concrete ONLY with a lower overage than Mixed Masonry. The fuel surcharge is shown separately, per movement.
Prevailing wage
When you need to include a prevailing wage, add Prevailing Wage to the quote. Once it is added you can see the prevailing wage value applied inside the quote, alongside the line items and the fuel surcharge.
Emailing the quote to the customer
Check "Email quote to customer" and the email fields open up: recipients, subject and message. Fill them in, then click Generate Quote — the quote PDF is sent straight to the addresses you entered. If you're not ready to send, use Save Draft and the quote is kept in Quote History for later.
Quick Calculator
Use the Quick Calculator when you don't have time to build a full quote. It asks only for the basic information, then returns the price for that zip code. From the calculated price you can:
- Move straight into a new quote in the Quote Generator, carrying the information over.
- Save it as a draft, which goes to Quote History so you can finish it later.
Quote History
Quote History lists every quote in the system, so you can see what the whole team has quoted. You can search, filter by rep, by status and by date range. Direct customer contact details stay with the rep who owns the quote.
The PDF icon in the row opens the quote PDF directly. Clicking the row itself opens the full detail panel on the right, with the contact information, job location, line items, overage, fuel surcharge, scope of work and who created the quote. From that panel you can:
- Download Quote PDF
- Send Quote to the customer
- Duplicate the quote to start a new one from the same information
Support — When Something Looks Wrong
Most problems are display or caching issues, not real bugs. Work through these steps in order before contacting support, and note the result of each one.
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Step 1 — Refresh your screen.
Reload the page to pick up the latest version of Horizon:
- Windows / Linux: Ctrl + R, or Ctrl + Shift + R for a hard refresh.
- Mac: Cmd + R, or Cmd + Shift + R for a hard refresh.
If the issue is still there, continue to Step 2.
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Step 2 — Try an Incognito / Private window.
- Chrome: three dots (top right) → New Incognito Window.
- Other browsers: look for a similar Private or InPrivate option in the menu.
If the issue goes away in incognito, it is cached data — go to Step 3. If it persists, note it and move on to Step 4.
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Step 3 — Clear your browser cache.
Open your browser settings, go to Privacy & Security, clear cached images and files, then load Horizon again.
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Step 4 — Check your internet connection.
Slow or dropping connections look like bugs: prices take a long time to load, a quote fails to send, or the page half-loads. Check the connection before reporting it.
- Open another site, such as google.com. If nothing loads, the problem is your connection, not Horizon.
- Run a speed test at fast.com or speedtest.net. Anything under about 5 Mbps download, or a ping above 150 ms, will make the system feel slow.
- On your phone, switch between Wi-Fi and cellular data and try again. If it works on one and not the other, it is the network.
- On site, move away from equipment and closer to a window or the truck to get a better signal.
- If you use a VPN, turn it off and reload.
If everything above is healthy and the issue is still there, it is a bug worth reporting.
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Step 5 — Report it.
Send the following so it can be reproduced without going back and forth:
- What you were doing and what happened instead — which page, which quote ID.
- Confirmation that you tested in an incognito window and that your connection is working.
- Screenshots of the screen and of any error message.
- A Loom video if possible — a short recording is faster than any description.
- Your device and browser, for example iPhone / Safari or Windows / Chrome.
Why this happens
Horizon platform updates deploy frequently. Browsers sometimes hold on to older versions of the system, which can make pages look or behave incorrectly until the cache is refreshed.
Using Horizon on your phone
You can add the tool directly to your phone's Home Screen for one-tap access.
Add a shortcut on iPhone (iOS)
Video Tutorial- Open Horizon Nexus 360 on your iPhone.
- Navigate to the page you want quick access to (Quick Calculator or Quote Generator).
- Tap the Share button in your browser.
- Scroll down and select Add to Home Screen.
- Keep the suggested name or rename it.
- Tap Add. The shortcut appears on your Home Screen.
Add a shortcut on Android
Video Tutorial- Open Horizon Nexus 360 on your Android phone.
- Navigate to the page you want quick access to.
- Tap the three-dot menu (top-right).
- Select Install or Create Shortcut.
- Tap Install.
- Choose or edit the name and confirm.
What you can do from your phone
- Use the Quick Calculator to check pricing.
- Move directly from a calculation into the Quote Generator.
- Create full quotes.
- Use the email feature when creating a full quote.
- Access the Quick Calculator or Quote Generator from your Home Screen.
These improvements make Horizon easier to use when you're working outside the office.
Still need help?
When contacting support, include:
- A description of the issue
- Confirmation you tested in incognito
- Screenshots
- A Loom video if possible
- Your device and browser
Email support