Horizon Support

Step 1 — Refresh your screen

Reload the page to pick up the latest version of Horizon:

• Windows / Linux: Press Ctrl + R (or Ctrl + Shift + R for a hard refresh).
• Mac: Press Cmd + R (or Cmd + Shift + R for a hard refresh).

If the issue persists after refreshing, continue to Step 2.

Step 2 — Try in an Incognito / Private window

Open a new private browsing window and load Horizon again:

• Chrome: Click the three dots (top right) → New Incognito Window
• Other browsers: Look for a similar "Private" or "InPrivate" option in the browser menu.

What this means:

• If the issue goes away in incognito, it is most likely related to cached data — continue to Step 3.
• If the issue persists in incognito, contact support and mention that you've already tested in private mode.

Step 3 — Clear your browser cache

Open your browser settings, navigate to Privacy & Security, and clear cached images and files. Then reload Horizon.